Support
Account, billing, privacy, deletion, and AI-output help
The hosted Windows app is the secure support channel for account-specific requests. Open Speakeasy, then open Settings → Support, choose a category, and submit the form while signed in. This routes website and in-app support into the same ticket queue.
Receipt and status
The app returns a ticket ID, server submission timestamp, and current status. Keep the ticket ID for reference. Speakeasy is a one-person team and reviews requests as capacity allows. No response-time promise is made; support is not advertised as 24/7, same-day, or fixed-business-day service.
Privacy-safe diagnostics
Diagnostics exclude email, tokens, device identifiers, dictated and generated text, clipboard content, window titles, and API keys. You can copy or export the allowlisted report before sending it.
AI-output reports
Dictated and generated content is excluded by default. Include it only with the separate attachment control and warning in the app.
Open-source edition
The open-source edition has no Speakeasy account. Report reproducible software issues through GitHub Issues without posting secrets or private dictated text.